Terms & Conditions
Welcome to Ceylon Hop!
A message from the founders:
We started Ceylon Hop with one goal: to help travelers experience the beauty of Sri Lanka in a safe, flexible, and fun way.
We’re not big fans of legal jargon, and we hope you’ll never have to think about these terms. Our priority is always to provide the best possible experience, and we do our best to assist travelers with any issues that arise. That said, terms and conditions are a standard part of any travel business and help ensure transparency.
The following terms and conditions are in place to protect both you and us. While we often go above and beyond to assist travelers, these guidelines help define our service.
We appreciate your time in reading these, and we look forward to seeing you on the road!
The Ceylon Hop Founders
1. GENERAL INFORMATION
By purchasing a travel pass and using Ceylon Hop’s services, you acknowledge and agree to these Terms & Conditions. You may be required to provide personal details and create an account when making a booking. Your account is for your use only, and you are responsible for maintaining its security.
All bookings made through this website are subject to verification, including confirming travel availability and payment validation. In some cases, additional email verification may be required.
2. TRAVEL PASSES
- Travel Passes are valid for one-way travel along the designated route.
- Travel must begin within six months of purchase unless stated otherwise.
- Once travel has begun, the pass remains valid for three months or until all segments have been used, whichever comes first.
- If you miss a booked departure without prior notice, a reinstatement fee of USD $50 will apply.
Pass Downgrades:
- If you downgrade your pass before starting your trip, we will refund the price difference.
- If you downgrade after your trip begins, no refund is available as your seat reservations have already been made.
Traveling with Minors:
- Passengers under 18 must travel with a parent, spouse, or legal guardian (at least one adult per two minors).
- Identification and proof of age may be required. Failure to provide this may invalidate your Travel Pass.
3. RESERVATIONS
- Reservations must be made at least 48 hours before departure to guarantee a seat.
- Changes to reservations must also be made at least 48 hours before departure.
- If you miss a leg of your journey or cancel with less than 12 hours’ notice, a rebooking fee (up to USD $50) may apply.
Third-Party Bookings:
- If you book through a travel agent, the agent is responsible for forwarding payments to us. Ceylon Hop is not liable for any issues caused by an agent’s failure to process your payment.
4. BAGGAGE POLICY
- Keep valuables, electronics, important documents, medication, and money in your carry-on.
- Pack your belongings securely, and avoid placing fragile items in checked luggage.
- While we handle luggage with care, Ceylon Hop is not liable for damage, loss, or delays due to travel conditions.
5. LIABILITY DISCLAIMER
- Ceylon Hop is not responsible for injuries, loss, or damages sustained while using our services, except in cases of proven negligence on our part.
- We are not liable for delays, cancellations, or route changes due to circumstances beyond our control, including but not limited to weather, road conditions, and third-party actions.
- Ceylon Hop’s Travel Passes are non-transferable unless explicitly permitted. Requests for transfers may be considered on a case-by-case basis.
6. REFUNDS & CANCELLATIONS
We strive to be fair and flexible. Refunds will be offered in accordance with the following rules:
- Within 10 days of departure: 80% refund of the ticket price.
- Within 7 days of departure: 40% refund of the ticket price.
- Within 2 days of departure: 60% refund of the ticket price.
- Within 24 hours of departure, a no show, or after departure no refunds are provided.
Cancellation Requests:
- Must be made via WhatsApp (+94779669662) or email (hello@ceylonhop.com) by the cardholder.
- Phone calls or other forms of communication will not be considered valid cancellation requests.
Flexibility After Departure:
- You can pause or adjust your travel dates by contacting us via WhatsApp or email.
7. FRAUD PREVENTION
- Purchases may be temporarily held for verification to prevent fraudulent transactions.
8. PRIVACY POLICY
- Ceylon Hop does not sell your personal information to third parties.
- Your data is only shared with third parties if necessary to process reservations or comply with legal requirements.
- You can opt in or out of promotional emails at any time.
9. SERVICE GUARANTEE
- Ceylon Hop reserves the right to adjust fares, routes, schedules, vehicle sizes, and accommodation partners as needed.
- While we aim to stick to our advertised timetables, we cannot guarantee exact arrival or departure times.
- We will always do our best to ensure a smooth and reliable travel experience.
10. DISPUTES & COMPLAINTS
If you experience any issues during your trip:
- Speak with your guide or driver first.
- If unresolved, email hello@ceylonhop.com within 14 days of your trip.
- Claims made after 28 days may not be considered.
Please include a mailing address for written responses.
11. MEDIA & PROMOTIONS
- By traveling with Ceylon Hop, you consent to the use of images or videos taken during your trip for promotional purposes.
- If you do not wish to be included in promotional materials, please inform us before your trip.
12. RIGHT TO REFUSE SERVICE
- Ceylon Hop reserves the right to refuse service to any passenger at our discretion.
- We may deny boarding to passengers under the influence of alcohol, drugs, or those causing disturbances.
- No refunds will be issued in cases of refused service due to misconduct.
Final Notes
We are committed to providing an enjoyable and seamless travel experience. These terms help ensure fairness for all travelers while allowing us to operate responsibly.
For any questions, don’t hesitate to reach out:
📧 hello@ceylonhop.com
📱 WhatsApp: +94779669662
We look forward to welcoming you on board!
